** This role is at DXC Technology (not for Hatch)
Hatch is supporting DXC Technology to find a great Trainee Case Manager to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like DXC Technology.
Applying here is the first step in the hiring process for this role.
About the role at DXC Technology
Our team at DXC Claims Management is thrilled to announce the beginning of our operations in NSW, where we will be partnering with icare to enhance the recovery and return-to-work outcomes for injured workers in New South Wales. With over 20 years of experience in workers' compensation claims management, we are uniquely positioned to contribute to DXC's claims management expertise in this area.
We are on the lookout for talented and enthusiastic Trainee Case Managers to come aboard our team on a full time, permanent basis. Our Trainee Program is designed to provide you with all the information you need upfront, tailored training, competitive salaries, and internal growth opportunities. With customized training and the support you need, we'll help you launch your new career in this exciting field.
Seniority
Entry Level - A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.
Responsibilities
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- Relationship Building - Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.
- Customer Query Handling - Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams
Strengths
- Resilience - Bounces back from stressful experiences while being optimistic, emotionally aware, and adapts to change
- Problem solving - Identifies problems and develops logical solutions that address the problems
- Prioritization - Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like DXC Technology.
Applying here is the first step in the hiring process for this role.
Note: This role is with DXC Technology, you will not be applying for a role at Hatch
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
Job Type: Full-time
Salary: $50,000.00 – $120,000.00 per year
Schedule:
- 8 hour shift
